HELP & INFO
Frequently Asked Questions: Account and Billing Information
Account and Billing Information
How do I create an account?
You can create an account at FaithVisuals.com for free. To do so, click the "My Account" icon ( ) in the top right corner of FaithVisuals.com.
Having an account allows you to rate and review content and post to the discussion forums as a member, rather than as a guest. You also need to have an account to purchase any content. Plus, you'll be automatically signed up for our free newsletter.
How can I get my password?
Click the "My Account" icon ( ) in the top right corner of FaithVisuals.com. If you are not logged in already, you can have your password automatically e-mailed to you by clicking "Forgot your password?" Or, simply click here.
Your login will be your e-mail address. Please make sure to update your address if it changes at anytime. You may do this by logging into the My Account tool and doing so there.
Keep in mind that if you are using a SPAM blocker you will need to add the following e-mail addresses to your account in order to receive your e-mailed password:
FaithVisuals@lists.ChristianityToday.com (the newsletter will come from this address)
FaithVisuals@ChristianityToday.com (membership and account information will come from this address)
How do I create a new password?
Click the "My Account" icon ( ) in the top right corner of FaithVisuals.com. Log in to your account, and click on "Click here to update your e-mail address or password." Or, simply click here.
How do I see my order history?
Click the "My Account" icon ( ) in the top right corner of FaithVisuals.com. Log in to your account, and you will see your entire order and billing history at the bottom of the page. You can retrieve everything you've ordered if you've misplaced it.
How do I update my personal details?
Click the "My Account" icon ( ) in the top right corner of FaithVisuals.com. Log in to your account to see your Account & Contact Info, Your Address Book, and your Order/Billing History.
What payment methods do you accept?
Currently, FaithVisuals.com accepts Visa, Mastercard, American Express, Discover, and PayPal.
Can I pay by check or money order?
No, unfortunately we don't accept checks or money orders at this time.
Can you replace my order?
If you ordered the wrong video or file format, have trouble downloading, or have a defective file, please contact Customer Care. We'll do our best to replace your order with the correct item as soon as possible. Unfortunately, we can not replace your order after 90 days of your purchase.
How do I get a refund?
We want to do anything possible to make your experience at FaithVisuals.com a great one. We offer a full video stream for all of our content so you can be sure what you're getting and if it fits your need. If for some reason you're not satisfied with your purchase, however, please contact Customer Care, and we'll see how we can help you.
If I order in large quantity, can I get a price break?
First, check out our specials that we often run on the homepage of FaithVisuals.com. Second, FaithVisuals.com has worked hard to offer the lowest prices we can, especially if you're a PreachingToday.com member. For more information about PreachingToday.com member pricing, click here.
If you're interested in ordering a large number of videos, contact us and we'll try to help you out. However, due to the nature of our relationships with producers, it often may be difficult to give further discounted prices.
Do I receive a receipt from FaithVisuals.com?
Immediately after submitting your order through our secure server, we will send you an electronic statement and summary through e-mail, suitable for most invoicing and receipting purposes. If this is not sufficient, your credit card bill should provide sufficient additional documentation.
What if I still have questions?
Contact Customer Care here, or call us at (877) 247-4787. Please keep in mind that our Customer Care team is in the office Monday through Friday, from 8 a.m.-4:30 p.m., US Central Time. | 
Back to top
